Shipping & Delivery Policy
📦 Processing Time (Handcrafted)
All our custom leather-engraved pet portraits are handcrafted by experienced artisans. Please allow 10–20 business days for production before your order ships. This timeframe ensures that every detail of your pet's image is perfectly engraved, without compromising craftsmanship by rushing the process.
🌍 Shipping Destinations & Free Shipping Eligibility
We offer free standard international shipping to the following countries/regions:
Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States.
For other international destinations, we offer standard international shipping; shipping costs will be calculated at checkout based on the specific location.
🚚 Shipping Times
Once your order is crafted and shipped, delivery times vary by destination:
Free Standard Shipping: 10–15 business days for eligible countries (estimated time; actual delivery may vary due to customs clearance, local postal services, or unforeseen delays).
Expedited Shipping (Optional): Available for select destinations at checkout; delivery within 3–7 business days after production.
📝 Additional Shipping Information
Tracking: Once your order ships, we will email you a tracking number so you can monitor your package's progress.
Customs & Taxes: For international orders, customers are responsible for any customs duties, taxes, or import fees levied by the destination country. These charges are not included in the product price or shipping cost.
PO Boxes & Military Addresses: We cannot ship to PO Boxes, APO/FPO addresses, or remote areas with restricted courier access.
Order Modifications: You may change your shipping address before production begins. Once the order enters the production process, we cannot guarantee that address changes can be made.
Delays: While we strive to meet production and delivery schedules, delays may occur due to factors such as surges in order volume, customs processing, or global logistics disruptions. We will notify you promptly if your order is delayed.
❓ Shipping FAQs
Q: Can I expedite my order?
A: We do not offer expedited production services. However, we do offer expedited shipping options; you can select this at checkout to receive your items sooner once production is complete.
Q: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to check the shipment status.
Q: What happens if my package is lost or damaged?
A: Please contact us at soulfeltstudio@outlook.com within 7 business days of the estimated delivery date, and we will assist you with a replacement or a refund.