Privacy Policy - soulfeltstudio
soulfeltstudio (hereinafter referred to as the "Company," "we," or "us") recognizes that your privacy is of utmost importance. Please read the following privacy policy to understand how we handle information related to this website (hereinafter referred to as the "Website").
This Privacy Policy was last updated in April 2026.
This policy applies to the following information we collect:
(a) information collected on the Website;
(b) information generated through email, text message, and other electronic communications between you and the Website; or (c) information collected via mobile or desktop applications downloaded from the Website (which provide dedicated, non-browser-based interaction between you and the Website).
This policy does not apply to information collected: (a) offline or through other means, including information collected via other websites operated by the Company or any third party (including our affiliates and subsidiaries); or (b) by any third party (including our affiliates and subsidiaries), including information collected via any application or content that may link to, be accessible from, or run on the Website.
Please read this policy carefully to understand our policies and practices regarding your information and how we will handle it. If you do not agree with our policies and practices, please do not use the Website.
By accessing or using the Website, you agree to this Privacy Policy. This policy may change from time to time. Your continued use of the Website after we make changes constitutes acceptance of those changes; therefore, please check this policy periodically for updates.
Information We Collect About You and How We Collect It
We may collect various types of information about users of the Website, including your name, address, email address, phone number, credit or debit card number, and other similar information that can be used to identify you (hereinafter referred to as "Personal Data"). Specifically, when you use this website, we may collect the following information:
Information you provide to us
When you: fill out forms on this website (including registering to use the site, adding items to your shopping cart, subscribing to our services, posting content, requesting further services, participating in contests or promotions hosted by us, or reporting issues with the site); contact us; participate in surveys; order custom leather-engraved pet products; use the search bar on the site; or post or publish content on the site.
Information we collect through automatic data collection technologies
As you navigate through and interact with our website, we may use cookies, Flash cookies, or web beacons (collectively, "automatic data collection technologies") to collect certain information about your equipment, browsing actions, and patterns. We may use these technologies to collect information about your online activities over time and across third-party websites or other online services (i.e., behavioral tracking). The information we collect automatically may include personal data, or we may associate it with personal data collected in other ways or received from third parties.
Please see the "Automatic Data Collection Technologies" section below for more information.
Automatic Data Collection Technologies
Automatic data collection technologies help us improve our website and deliver a better and more personalized service, specifically by enabling us to: (a) estimate audience size and usage patterns; (b) store information about your preferences, allowing us to customize the website according to your individual interests; (c) speed up your searches; and (d) recognize you when you return to the website.
The technologies we use for this automatic data collection may include:
Cookies (or browser cookies). Cookies are small files placed on your computer's hard drive. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our website. Unless you have adjusted your browser setting to refuse cookies, our system will issue cookies when you direct your browser to our website.
Flash cookies. Certain features of our website may use local stored objects (or Flash cookies) to collect and store information about your preferences and your navigation to, from, and on our website. Flash cookies are not managed by the same browser settings used for browser cookies.
Web beacons. Pages on our website and our emails may contain small electronic files known as web beacons (also referred to as clear GIFs, pixel tags, and single-pixel GIFs). These files allow us, for example, to count the number of users who have visited those pages or opened an email, and to perform other related website statistics (such as recording the popularity of specific website content and verifying system and server integrity).
Certain content or applications (including advertisements) on this website are provided by third parties, including advertisers, ad networks and servers, content providers, and application providers. We have no control over these third parties' tracking technologies or how they are used. If you have any questions regarding an advertisement
...targeted content, you should contact the relevant providers directly. To learn how to opt out of receiving targeted advertising from multiple providers, please refer to the section below titled "Choices Regarding How We Use and Disclose Your Information."
How We Use Your Information
We use the information we collect about you or that you provide to us (including any personal data) to: present our website and its contents to you; provide you with information, products, or services you request from us (including custom leather pet engravings); fulfill any other purpose for which you provide the information; send you notifications regarding your account and order status (including production and shipping updates); and carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
notify you about changes to our website or any products or services we offer or sell through it;
allow you to participate in interactive features on our website; send you relevant information when you sign up to receive text messages; administer our website, including monitoring and analyzing website traffic and usage patterns;
any other way we may describe when you provide the information;
any other purpose with your consent.
We may also use your information to contact you about our own and third parties' goods and services that may be of interest to you. If you do not want us to use your personal data in this way, please adjust your user preferences in your account profile.
For more information, please refer to the section below titled "Choices Regarding How We Use and Disclose Your Information."
We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal data for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target audience criteria.
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal data concerning users to the following parties:
Our subsidiaries and affiliates; contractors, service providers, and other third parties we use to support our business (including payment processors, logistics partners, and customer service providers); to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or sale or transfer of some or all of our assets (whether as a going concern or as part of bankruptcy, liquidation, or similar proceedings), where such transaction involves the transfer of personal data we hold regarding website users as part of the transferred assets;
To third parties for the purpose of marketing products or services to you (provided you have consented to such disclosure or have not opted out of it);
To fulfill the purpose for which you provided the information;
For any other purpose disclosed by us when you provided the information;
With your consent;
To comply with any court order, law, or legal process, including responding to requests from government or regulatory agencies;
To enforce or apply our Terms of Use and other agreements (including for billing and collection purposes);
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others.
Data Security
We have implemented commercially reasonable physical, electronic, and administrative measures designed to protect your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures include, but are not limited to, firewalls, encryption, intrusion detection, and website monitoring. Furthermore, we restrict access to the personal data we receive to only those employees who require such access to perform their job duties.
Unfortunately, the transmission of information via the internet is not completely secure. Although we strive to protect your personal data, we cannot guarantee the security of personal data transmitted to our website. Any transmission of personal data is at your own risk. We are not responsible for any circumvention of the privacy settings or security measures contained on the website.
Choices Regarding How We Use and Disclose Your Information
We are committed to providing you with choices regarding the personal data you provide. We have established mechanisms to enable you to exercise the following controls over your personal information:
Accessing, updating, or deleting your personal data. You may have specific rights regarding your personal data, including the right to access, update, or delete it. To exercise your rights regarding personal data, please visit our U.S. portal. Visitors from the EU may visit our EU portal. Visitors from Canada may visit the Canada portal.
Tracking technologies and advertising. Most browsers automatically accept cookies. You can set your preferences by clicking the pop-up banner when you first visit our website.