Shipping & Delivery
At SoulFelt Studio, every piece is a bespoke work of art. Because your item is meticulously handcrafted from scratch, our delivery timeline looks a little different from typical online stores.
Production: 7 days. Shipping: 15 days after dispatch.
1. Processing Time (The Handcrafting Journey)
True art takes time. Once you place an order and approve the digital design proof we email to you, our master artisans will begin carving your piece. Please allow 7 days for the meticulous hand-carving, painting, and quality inspection of your custom leather keepsake. We promise the wait will be worth it.
2. Transit Time & Shipping Rates
Once your masterpiece is complete and dispatched, you will receive a shipping confirmation email with tracking details. Shipping takes 15 days after dispatch.
(Note: Shipping takes 15 days after the 7-day production period is complete.)
| Country | Shipping Method | Standard Shipping | Shipping Time | Express Shipping Cost | Express Shipping Time |
|---|---|---|---|---|---|
| USA | Air Shipping | Free | 15 days | $12 | 15 days |
| UK | Air Shipping | Free | 15 days | $12 | 15 days |
| Canada | Air Shipping | Free | 15 days | $12 | 15 days |
| Australia | Air Shipping | Free | 15 days | $12 | 15 days |
| European Union | Air Shipping | Free | 15 days | $12 | 15 days |
| Others | Air Shipping | Free | 15 days | $12 | 15 days |
3. Customs, Duties, and Taxes
Please be aware that international shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches its destination country. These charges are the sole responsibility of the buyer. SoulFelt Studio has no control over these charges and cannot predict what they may be. We are not responsible for delays caused by customs clearance.
4. Order Cancellation & Address Changes
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Address Changes: If you need to update your shipping address, please contact us immediately at allen.z@soulfeltstudio.net. We can only change the address before your order has been dispatched.
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Cancellations: Because each item is 100% custom-made for you, our cancellation policy is tiered. Please refer to our Refund & Return Policy for detailed information regarding sketch fees and final sales.
5. How Can I Track My Order?
After your custom piece is dispatched, you will receive an email with your tracking number. You can monitor your package’s journey directly through the carrier's website. If you have any questions about your shipment, reach out to us at allen.z@soulfeltstudio.net and our team will get back to you within 24 hours.