Return Policy
Your satisfaction is our top priority! If you are not completely satisfied with your soulfeltstudio piece, please contact us at soulfeltstudio@outlook.com within 7 days of receiving your order. We will do our best to address any concerns or issues you may have.
However, as every soulfeltstudio piece is custom-made and requires significant time and effort to create your unique portrait, we do not accept returns.
If you would like additional modifications, you may send the soulfeltstudio piece back to us at your own expense; we would be happy to make adjustments based on your requests to ensure the final product meets your expectations.
Thank you for your understanding and support of our craftsmanship!
Order Cancellation Policy
To secure your booking, full payment is required at the time of ordering. This payment ensures we can dedicate the necessary time and resources to creating your custom portrait.
If you decide to cancel your order before we begin production, we will refund your payment.
Once production has started, cancellations are no longer possible, as significant time and materials have already been invested in creating your unique portrait.
We sincerely appreciate your understanding and support, as every portrait is a unique, handcrafted piece created with great care and dedication.
Order Modification Policy
If you wish to modify your order, please contact us via email as soon as possible—ideally within 24 hours of placing the order. We cannot guarantee that we will be able to accommodate modification requests made after this timeframe.